i had a terrible flight last year when i was flying home from Auckland after the end of my Aussie/Kiwi trip. basically it took me 16 hours, 3 different aircrafts and 2 airports before i finally arrived in Changi! hence, i decided that the first thing i have got to do, apart from removing my shoes the moment i arrived home was to WRITE A COMPLAIN LETTER.
excerpts of my complain letter to qantas:
Lack of TransparencyIt was never presented to me at any time that I had to make a stopover in Bali, Indonesia, after the transit in Sydney......
In view of the recent horrifying Bali bombings and global terrorist threats, I have been very cautious with the choice of destinations I travel to. I have made a very personal conscious decision to avoid entering the country of Indonesia, and least to say Bali.
(fact is: i've always wanted to go Bali...) On New Year’s Day, however, I was made to enter Bali without prior consent, and without a choice.
I travelled alone, and thus was left to my own in the airport at Bali for almost two hours, waiting to re-board the aircraft. It was a nervous and traumatic experience.
(fact is: i was having a neck and shoulder massage, ate nasi goreng with satays and bought a sarong there...) Moreover, my travel insurance only covered me in two countries as I had no prior knowledge of having to enter any other country. This meant I would not have been protected if I had met with any mishaps in Bali. If such vital information had been presented to me during the booking of the ticket, I would definitely have not purchased this ticket.
(fact is: boh bian, i'd still buy the ticket cos it was the cheapest liao...)
Poor Customer ServiceOn 3rd January 9:50 am, I contacted your office for customer service assistance. I explained my experience, and was what can only be described as rebuked by a grumpy, rude and uncaring staff...... and promptly hung up on me before I could get her name.
(this part is true though! 他妈的, that 印度婆 scolded me on the phone lor! XYZ!)I trust you will look into this matter, and provide me with a satisfactory response, as well as reasonable compensation. (ie: give me some freebies or i will keep bugging you)________________________________________________________________
i think if i submit this as my biz comm letter writing assignment, sure damn A+ one lor. haha... so if anyone needs to write a complain letter of a similar fashion can use mine k?
in the end, qantas wrote back to me...basically to say sorry, and promised to ask their customer service officers to wake up their ideas. they also included a $200 travel voucher for me to use when purchasing my next air ticket with them. although not alot but it's still money right??
hmm...which country should i go this time?...Bali sounds good to me!